Privacy Policy

The information collected depends on how an individual interacts with Ruddle and which product capabilities are enabled.

Information provided directly

This may include names, email addresses, organization names, contact details, and information submitted through demo requests, account registration, customer support, or other communications.

Account and organization information

When an organization uses Ruddle Concessions, the platform may process account information, authorized user details, organizational roles, volunteer assignments, event schedules, availability, training records, and related operational information supplied by the organization or its users.

Operational and transaction data

Where relevant product capabilities or integrations are enabled, Ruddle may process event details, product catalogs, inventory records, sales information, and transaction-related data necessary to provide the requested functionality.

The categories of information received from connected services depend on the permissions granted by the organization and the integration's configuration.

Technical information

When individuals visit the website or use the service, hosting, authentication, and security systems may process technical information such as IP addresses, browser or device details, timestamps, diagnostic records, and information necessary to maintain user sessions.

Cookies and similar technologies

Ruddle may use cookies or comparable technologies needed for authentication, security, and essential website operation. Optional analytics technologies, if enabled, are addressed in the Cookies section below.

Verification required: Confirm the categories of information actually collected today.

Ruddle uses information as reasonably necessary to:

• Provide and maintain the requested services.
• Create and administer organization accounts.
• Coordinate event schedules and volunteer participation.
• Maintain inventory and operational records.
• Generate authorized reports and analyses.
• Respond to inquiries and requests for support.
• Protect accounts and investigate unauthorized activity.
• Maintain and improve the reliability of the software.
• Administer billing where paid services are offered.
• Comply with applicable legal obligations.

Communications about requested demonstrations or existing services may be sent using submitted contact information.

Optional promotional communications, if introduced, must include appropriate consent or opt-out mechanisms where legally required.

Organizations using Ruddle Concessions may submit information about their workers, volunteers, events, and operations.

An organization's authorized administrators generally determine which users can access its workspace and what information is entered into the platform.

Ruddle processes organization-provided information to deliver the services and support the organization's authorized operations.

Individuals seeking changes to information controlled by their organization may contact the relevant administrator or Ruddle using the contact information below.

Ruddle remains responsible for its own legal obligations when handling personal information.

Information may be disclosed in the following circumstances:

• Service providers: Vendors that support hosting, database operations, authentication, communications, technical maintenance, or payment processing, as applicable.
• Organization administrators: Authorized individuals within an organization who need access to information for scheduling, coordination, reporting, or other permitted functions.
• Authorized integrations: Third-party services connected at an organization's direction, subject to the capabilities and permissions of those integrations.
• Legal obligations: Where disclosure is required by applicable law or necessary to respond to lawful requests.
• Business transitions: Where permitted by law, information may be transferred in connection with a merger, acquisition, financing, or transfer of business assets, subject to appropriate safeguards and applicable notice requirements.

Ruddle's intended policy is not to sell personal information supplied for volunteer coordination or event operations.

Verification required: Verify this commitment against all active analytics, advertising, and data-sharing integrations, and list the active service providers, before publication.

Information is retained for periods reasonably necessary to provide the services, maintain legitimate business records, resolve disputes, protect system integrity, and meet legal requirements.

Retention may vary according to the type of information and the organization's account configuration.

When an organization closes its account or requests deletion, applicable information will be addressed according to the service agreement, technical limitations, and legal retention requirements.

Some information may remain temporarily in backups or records required for legitimate legal or security purposes.

Verification required: Confirm actual data retention and deletion practices.

Ruddle seeks to protect information through appropriate technical and organizational safeguards.

These may include access restrictions, authentication protections, and security measures provided by its infrastructure services.

No internet-connected system can guarantee absolute security.

Users should protect their credentials and notify Ruddle if they suspect unauthorized account access.

Verification required: Security representations on this page must reflect controls that are actually implemented.

Ruddle Concessions is designed for organizations managing operational activities, including school-related concessions programs.

The service is not intended for children under 13 to create accounts or submit personal information directly unless Ruddle has established the notices, permissions, and safeguards required by applicable law.

Teenage volunteers may participate through authorized organizational arrangements where legally permitted.

If an individual believes information about a child under 13 has been collected improperly, they should contact Ruddle so the matter can be investigated and addressed.

Verification required: Confirm minor-user access and parental consent requirements.

Essential cookies or comparable technologies may be necessary for account sessions, authentication, and security.

If Ruddle enables optional analytics, advertising, or other nonessential tracking technologies, this section must identify their purposes and applicable consent or preference controls.

Where legally required, nonessential tracking must remain disabled until appropriate consent is obtained.

Users may also manage certain cookies through their browser settings, although disabling essential cookies can affect service functionality.

Verification required: Confirm the cookies and analytics currently deployed. The website currently includes Vercel Web Analytics; confirm its configuration and describe it here if required.

Depending on applicable law and the nature of the information, individuals may be entitled to request access, correction, or deletion of their personal information, or exercise other applicable privacy rights.

Requests may be submitted through the contact details below.

Ruddle may need to verify the requester's identity or coordinate with the organization controlling the relevant information before fulfilling a request.

Ruddle may integrate with external platforms selected or authorized by an organization.

Those services may maintain their own privacy policies and terms governing information processed outside Ruddle.

Users should review the applicable third-party policies when enabling external services.

Ruddle may update this Privacy Policy to reflect changes in its services, information practices, or legal requirements.

The effective date at the beginning of this policy will indicate the latest revision.

Where required, additional notice will be provided for material changes.

Questions, concerns, and requests relating to privacy may be directed to: